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SENDING ORDERS
We dispatch all products from our European warehouses, each with a unique tracking number. You can follow your shipment in real-time on the carrier's website. For deliveries within the European Union, there are no extra charges, taxes, or duties. For shipments to non-EU countries, local taxes apply. Our website automatically excludes VAT for these orders.
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AVAILABILITY
IN STOCK
This item is currently available in our storage facilities and will be dispatched on the same day for orders placed before 12:00 PM, or on the following business day for orders received after that time.
AVAILABLE
NOT CONFIRMED
DAMAGED
As soon as your order arrives, take a moment to examine the package. If you spot any signs of damage or if something seems off, it's crucial to note it right on the carrier's delivery receipt. Remember, if there's damage to the parcel, we'll need your documented notes from the delivery slip to proceed with any action.
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Should there be a case of a missing package, we'll initiate a claim with the carrier to verify its loss. In situations where the carrier, after a thorough investigation (which is beyond our control), confirms the package is lost, we will automatically arrange to send a replacement. This will follow the original lead time starting from the date of the new dispatch. It's important to note that refunds are not available for lost items. Also, if the carrier's records show that the parcel has been delivered and there are no reported issues, we consider the delivery successful and our service commitment fulfilled
